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Fullfillment Policy

Shipping Charges
Your total shipping charges will automatically compute during checkout prior to the completion of the order.

Delivery Time
Delivery estimates exclude weekends and holidays. Unless we foresee potential delays, orders will be processed within 2-3 days to be ready for delivery. Crescendo reserves the right to hold any order for suspected fraud and/or billing and shipping validation. Affected customers will be notified by Crescendo Customer Service.

Once your order is shipped out, please expect item/s within 7-14 business days, depending on your delivery address, after the order leaves the warehouse.

NCR: 7 business days
Luzon: 7 - 10 business days
Visayas and Mindanao: 11 - 14 business days

Orders are shipped from Monday to Saturday, 9am - 5pm, excluding national holidays. All deliveries must be signed upon receipt.

Additional Information
● Orders cannot be delivered to addresses outside of the Philippines.
● Please coordinate with the designated courier regarding the status of delivery.
● Please kindly contact us for further assistance.
● Web Chat, Mondays to Fridays, 9am - 5pm.
● Call us at 0995-485-5352, Mondays to Fridays, 9am - 5pm. Our Customer Service Representative will be happy to assist you.

In-Store Pickup    

The In-Store Pickup option offers the convenience of placing online orders and picking it up for FREE at a selected Crescendo store convenient for you. As of now, our Crescendo store located at the lower ground floor of SM North EDSA is available for pickup. We will soon include additional stores you may choose to pickup from.  

In-Store Pickup Schedule

After order placement, pickup day/time can be chosen. Your order will be available for pickup 3 business days after the order is placed. Please bring your pick-up email and a government photo I.D. to pick-up your order. When you arrive at the store, please speak to a store associate to assist you when picking up your order.

Day of order

Start of pick up day option

Monday

Thursday

Tuesday

Friday

Wednesday

Monday

Thursday

Tuesday

Friday

Wednesday

Saturday - Sunday

Thursday

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